What is included in a standard installation?

Before your broadband is installed, please refer to the following document, which covers what is included in a standard installation:

Standard Installation


When are you coming to my area?

We are constantly expanding our coverage zone. We do this according to demand, so if we are not in your area, be sure to contact us and let us know, especially if broadband is an issue for everyone in your area.

In terms of rollout details and timetables, we don't publish a full detailed plan for competitive reasons but would be glad to discuss your area with you on a case by case basis.

Keep an eye on our Facebook page for updates.


Do you have coverage in my area?

To get our MyWave wireless broadband service, you need to be within coverage of our transmitters. This means having line of sight to one of them, so that our installers can place an antenna at your home/office in a position that it can see a transmitter. We have many of these transmitters so usually as long as you are in our coverage zone, we can provide you with service.

Firstly, please take a look at our coverage map on our home page to ensure that you are broadly within our coverage zone.

Then, our sales staff can take a closer look at our internal online mapping system to see if you have line of sight to a transmitter.

Lastly, our installers are highly-trained and skilled engineers, who will, on install day, check to make sure you have optimal signal at your location. If the signal shows up on the day as being in any way marginal, the install will not go ahead and you will not be charged.

 


Does weather affect your service?

Our installers make sure that there is enough signal strength on all installations to ensure that rain or bad weather does not affect your service in any way.


What does 10M mean? What is a "meg"? What speed to I need?

Broadband line speeds are expressed in "megabits per second" or for short "megabits" or even shorter "megs". This number shows how fast your internet connection is. For example:

  • A user with a 10M broadband service takes 8 minutes to download a particular movie file
  • A user with a 20M broadband service should take 4 minutes to download the same file

Another way of looking at it is how many simultaneous users or downloads the service will support. If you have one person watching Netfilx on a 5M service, if another person tries watch Netflix on another device in the home, you may get some congestion. If you have a 10M service, it will easily support both.

So to summarise, the more "megs" you have, the more data you can stuff down your broadband line at any one time. For most households, 10M would be a good speed. 20M would be suitable for power users or a number of users on at the same time. Anything over 20M would be hard to get use out of, other than getting fancy speed test results you can gloat about to your mates.


What is number porting and how do I port my phone number to Nova?

By porting your number, you can stop paying line rental and keep your old phone number
Say goodbye your landline and line rental, keeping your old phone number for use with our service. This is also ideal if you are moving house or office and want to keep the same number. Alternatively, we can issue you with a new phone number (e.g. 021) to use with your Nova phone service.

It's easy to request a port of your number:
You need to download and complete these TWO forms and send them to us with a copy of the first page of your last phone bill:

Porting Form
CAF (Customer Authorisation Form)

You don't even need to cancel your phone line
DO NOT cancel your phone line. Your existing provider will do this as part of the porting process. If you cancel it, you may lose your phone number.

How much does it cost?
There is a one-off cost of €10 to port your number. That's less than two weeks' line rental, to be rid of line rental forever!


Can you come out and do a survey?

Due to the time and costs involved, we can't do surveys without a firm order. If our installer can't get line-of-sight or sufficient signal to install a connection on install day, there is no charge to you whatsoever.


What payment methods do you accept?

Payment of your installation charge (and any hardware you purchase) is made in advance of installation day by debit or credit card. Your subscription is paid monthly in advance by direct debit. If you do not wish to pay by direct debit you can pay quarterly in advance by cheque, postal order, online debit or credit card payment but there is a processing charge for non direct-debit payments. We do not accept cash payments. You can pay online at www.novabroadband.ie/paybill


Are there any other costs?

Standard installation of MyWave broadband service, including supply of receiver, is €99.

If you require optional phone service, a phone adapter costs €59. If you choose a phone service, it costs €3 per month for your geographic number. Porting an existing number costs €10 (one-off). Any calls you make outside any call bundle you have are billed at our low rates (see www.novabroadband.ie/rates and www.novabroadband.ie/terms for full details).


Can I connect all of the phones in my home to MyTalk phone service?

Our phone customers receive a phone adapter with one active phone socket on it which is connected to the point the broadband terminates in your house. You can use a standard double-jack telephone adapter to connect to one of your phone extension sockets which will allow all phones in the house to work. The full procedure for doing this is outlined in our support section. Please note our installers don't do phone cabling.