Acceptable Usage Policy
About This Document

This Acceptable Usage Policy document is to be read with your service terms and conditions. It is
an integral part of your service agreement with Nova Broadband. This document combined with the
terms and conditions, jointly referred to as “the Policy”, set out the acceptable manner in which you
may use the services, equipment, network and other resources (“the Service”) of Nova Broadband.
Requirement to Adhere to the Policy
By utilising the Service, you accept the Policy and warrant that you will adhere to the Policy. If you
engage in any of the activities prohibited by this AUP document or the terms and conditions, or
engage in any activity deemed by Nova Broadband to be illegal, unfair, damaging, malicious or
bringing Nova Broadband into disrepute, you will be deemed to be acting in contravention of the
Policy, in which event Nova Broadband may suspend or terminate your account or take any other
action deemed necessary, including but not limited to partial or full withdrawal of the Service. If it
is suspected that any laws have been broken, Nova Broadband reserves the right to make a report to
the relevant authorities.
The Policy is designed to help protect Nova Broadband, its customers and the Internet community
in general from irresponsible or, in some cases, illegal activities. The Policy is a non-exclusive list
of the actions prohibited by Nova Broadband. Nova Broadband reserves the right to modify the
Policy at any time, effective upon posting at https://www.novabroadband.ie.
Prohibited Uses of the Service Under the Policy:

1. Creation, hosting, transmission, distribution or storage of any material in violation of any
applicable law or regulation is prohibited. This includes, without limitation, material protected by
copyright, trademark, trade secret or other intellectual property right used without proper
authorisation, and material that is obscene, defamatory or constitutes an illegal threat, child sexual
abuse material, or material that is deemed to be unlawful / libellous / abusive / offensive / vulgar /
obscene / calculated to cause unreasonable offence. Material that is harmful to children should be
reported to hotline.ie immediately.

2. Sending Unsolicited Bulk Email (“UBE”, “spam”) or bulk emails. The sending of any form of
Unsolicited Bulk Email or bulk emails (more than 20 recipients, whether broken into multiple
messages or not) through Nova Broadband’s network or servers is prohibited. Use of Nova
Broadband mail servers to send emails to large numbers of recipients from any type of automated
program or to send circulars to more than 20 recipients is not permitted – commercial externally
hosted services should be considered for such purposes. Nova’s outbound mail service is to be only
used for genuine individual human-generated messages.

3. Bringing Nova Broadband resources into disrepute – Any activities that bring Nova Broadband’s
servers, network, IP ranges, mail systems or any other constituents of the Service or any other
resource under the control of Nova Broadband into disrepute with other ISPs, network providers,
organisations, states, etc. will be considered a contravention of the Policy.

4. Attempts – whether or not successful – to violate the security of a network, service, or other
system. Examples of prohibited activities include hacking, cracking into, attempting to log in to,
monitoring, or using systems without authorisation; scanning ports; conducting denial of service
attacks; and distributing viruses or other harmful software. Users of the Service are also forbidden
to carry out any of these activities against the network and Service of Nova Broadband.
Please note that customers are responsible for maintaining the basic security of their systems to
prevent their use by others in a manner that violates this Policy. Examples include improperly
securing a mail server so that it may be used by others to distribute spam, and improperly securing
an FTP server so that it may be used by others to illegally distribute licensed software. Customers
are responsible for taking corrective actions on vulnerable or exploited systems to prevent
continued abuse.

Customer Responsibility for Customer’s Users

Each Nova Broadband customer is responsible for the activities of its users and, by accepting
service from Nova Broadband, is agreeing to ensure that its customers/representatives or end-users
abide by this Policy. Complaints about customers/representatives or end-users of a Nova Broadband
customer will be forwarded to the Nova Broadband customer’s contact for action. If violations of
the Nova Broadband Acceptable Use Policy occur, Nova Broadband reserves the right to terminate
services with or take action to stop the offending customer from violating Nova Broadband’s AUP
as Nova Broadband deems appropriate, without notice.