Nova Broadband is now a proud member of the Digiweb Group / How long does it take for a service engineer to come and repair a fault?

Once you report a technical issue to our helpdesk staff,  they will do a remote diagnosis and may elect to send out an engineer to repair a fault. Once a work order is issued to an engineer, we have a target turnaround time of two days for all Supernova customers. (Some business customers have different SLAs/repair times). Our engineers will do their best subject to workload, weather, etc. to meet or even beat this target. This compares to a target fix time of five days for fixed line broadband services in Ireland.

Posted in: Technical FAQs