/ What do I do if I have no internet?

The following steps can resolve most connection problems:

1. Reboot your computer, tablet, etc.
2. Reboot your wireless router (if you have one).
3. Reboot the Nova connection by unplugging the power for 1 minute.
5. Bypass your wireless router, plugging the service straight into a computer to test.
6. Try pinging various hosts to verify connectivity.

Posted in: Technical FAQs