/ My broadband seems slow or I want to run a speed test

We ensure that we have enough capacity available in our network to provide a fast service. You should expect that your connection functions well at all times, allowing you good internet access. If you feel you have speed problems, please do the following:

1) Ensure your antivirus is up to date and that your PC is virus free.
2) Ensure that your wireless router (if present) is secure or your neighbours might be hogging your connection.
3) Visit our speed test utility and perform some tests.

Please note that Supernova¬†broadband services have “up to” speeds, in line with similar products from other broadband providers. The speeds quoted are not guaranteed and you will see your speed vary a bit from time to time.

Overall, speed of internet connections depends on a number of factors such as peaks and troughs of usage on the Nova network, busy periods at international peering points and individual websites, distance from Nova transmitter and the health of your computer/device among other factors.

Sometimes, your Nova Broadband service will deliver the full speed as far as your home or office, but your wifi setup internally may be a bottleneck. Please see this page for information regarding solving this problem.

If you feel your internet connection is consistently too slow, please email us screenshots of your speedtest results and we will be happy to look into it. If your link is not able to support a particular package, you can request a package downgrade from us.

Posted in: Technical FAQs